Helpdesk of the Science Mesh serves operators of Science Mesh sites. Note that user support remains at the sites; end user requests should generally never be directly handled by the Science Mesh.
To contact the helpdesk, e-mail to firstname.lastname@example.org. You will receive an automated answer with assigned ticket number.
This section is relevant if you are an administrator of the Request Tracker queue called ScienceMesh-helpdesk.
The helpdesk is implemented as a Request Tracker queue and operated by CESNET. Mail aliases are
In general, if you just “reply” to a mail from the queue, it is understood as a communication related to the ticket (don’t mess with MessageId and X-RT headers).
Web interface of the system: https://rt.cesnet.cz/. You MUST be registered (see below) to have access to the administration interface of the queue. Logging in, you will be greeted by a “Where are you from” page. When logging in, in general, choose eduGAIN (among the last items in the “Direct links” list) and search for the organisation you used for registration.
How to get access to the administration of the ScienceMesh-helpdesk RT queue.
Note that mails to above mentioned addresses can be sent by anybody.
The administration interface of the queue is accessible to people in Virtual Organisation Science Mesh Administrators (VO_sciencemesh) in CESNET’s Perun system https://einfra.cesnet.cz/allfed/gui/.
You need to apply for membership in the organisation. Use https://einfra.cesnet.cz/allfed/registrar/?vo=VO_sciencemesh&locale=en. This is eduGAIN-enabled, so search for your home organisation identity provider. If you don’t have access to a suitable eduGAIN identity, search for “CESNET” in the search bar: you will be offered “social identities” such as Google, Linkedin, Github, Orcid, and others.
Your application will be manually reviewed and you will be assigned to appropriate groups.
Note that after you are set up by the Virtual Organisation admin, allow for up to 2 hours for propagation of your access rights to the RT system itself.
This is only useful for virtual organisation administrators.
Management of the virtual organisation is accessible through https://einfra.cesnet.cz/allfed/gui/. Note: use only functionality you’re familiar with even if you are a Virtual Organisation admin.
Applications for membership are most easily (dis)approved via links in email notifications about the applications. Application requests are sent to the RT queue. Kindly approve only people you expect and know; note that nearly anybody from the whole Internet can apply.
Approving the application by itself doesn’t do much, it just puts the identity into VO_sciencemesh. There are two relevant groups in the virtual organisation:
(Technically, there is also group “members”, it contains all members of the virtual organisation.)
When everything goes blue side down with the RT Queue and/or user management there, you can contact:
Mail aliases in sciencemesh.io are managed by CERN.